Season for Change: Next Steps for 2018

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Winter is always a busy season for us at TempWorks with our year-end services, business and product development planning, and various other factors. This year has been even more eventful with company structure changes, including my promotion from Executive Vice President to the role of President as well as our new hire of Allan Brown to serve as our Senior Vice President. I am excited to take on this new role and begin working alongside Allan to make some necessary changes and improvements to the processes here at TempWorks.

As 2018 swings into full gear, here are the first items that I plan to tackle in my new role as President:

Deliver our latest mobile solutions, Beyond and Buzz, to our clients and the staffing industry. 

One of our top priorities at TempWorks has always been to develop and deliver new and innovative tools for our clients to help them succeed and grow. Beyond, a complete mobile ATS and CRM browser-based solution, and Buzz, the staffing industry’s first native app for employee engagement, are two great tools that we’ve launched recently to help our clients keep up with the mobile trend that has been a significant disruptor to the staffing industry in the last few years. Our clients know the importance of staying competitive in their markets and we’ve developed these solutions to help our clients retain and grow their market share.

Make improvements to our Account Management process to ensure that our clients continue to have the best experience and maximize their partnership with us. 

Perhaps even more important than making sure we’re developing innovative new tools is our client experience. We take pride in our account management and support services that ensure our clients are receiving the help and support they need to run their businesses efficiently. When you experience the kind of growth that we’ve had in the past few years, it’s a good idea to take an internal audit of processes and departments to ensure they’re functioning as effectively as possible. With Allan’s help this year, we will evaluate our current account management processes to confirm the department and the subsequent support services are in sync with our client’s needs. Through adjustments and improvements to this process, we know that our clients will continue to receive the superior experience that they have come to expect from us.

Ensure that our company upholds and executes on our mission by adhering to our values. 

After working at TempWorks for more than 10 years, it’s been incredibly exciting to witness the transformation and growth of the company. With growth comes growing pains and it can be incredibly easy to start shifting away from the core values on which the business was built. I want to take a step back to look at our overall business to ensure that we are successfully upholding both our mission of innovating software solutions and services to meet our client’s needs as well as operating under our core values of integrity, respect, innovation, independence, professionalism, and commitment to excellence.

The coming year will be an exciting one for TempWorks as we start to make strides to improve client management processes and continue delivering innovative solutions for our clients. If you’re a client of TempWorks or just a part of the staffing industry in general, please let me know how you think we’re doing. I would love feedback about our progress and any improvements that we could make to help support our clients and their plans for growth in 2018. You can contact me at casey@tempworks.com.

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