My first couple of posts discussed TempWorks and provided those who are unfamiliar with myself or the company a glimpse of who we are and what we stand for. This post will focus on a widespread problem that many in the industry are experiencing and how our own clients have overcome it. With the continued positive economy and low unemployment rates across the nation, staffing firms are being faced with having too many orders and not enough people to fill them. When companies call TempWorks, many are in search of a better onboarding solution to curb this problem.
The shortage of temporary workers is not affecting only one part of our industry; it is affecting the entire industry. From light industrial placements with minimal job requirements to highly specialized professional positions, everyone is reporting that there are orders to fill. The problem is finding the right candidate. If your staffing firm can provide qualified candidates and overall better placements at a faster order to fill-time ratio than your competition, you will be able to achieve more billing and stand out from your competitors. The question is, how do you do this?
From a technology standpoint, the current workforce has become highly mobile in a very brief period of time. We just surpassed the 10-year mark since the first iPhone hit the market. It only took a year to have enough product to meet the demand and to have a substantial user base. Over the last nine years we have seen the development of the iPad, Surface, other tablets, smart watches, thin laptops, etc. Everything is being designed to make technology more convenient and mobile. If you are a staffing firm that still relies on walk-in applicants, you are missing out on more productive ways to connect with your candidates and employees.
At TempWorks, we have worked tirelessly over the past 20 years to provide the best candidate experience within our product. We have been the first to market with our onboarding tool out of all our competitors. When other software providers attempt to release a solution similar to ours, we have already released the next version of our product. Thus, we are continuously leading the industry with cutting edge solutions. I have been at TempWorks for 10 years and we are already on our fourth version of our onboarding solution. Three of the versions have been successfully rolled out to our client base and are still in use today. In addition, we have something teed up for 2018 which I believe you will really enjoy as more information is released.
When I started at TempWorks, DocCenter was the onboarding tool being sold. It is still used by a few select clients today and is a solid product. The downfall with DocCenter is that it still relies on the old concept of having candidates come into the office to apply for jobs and fill out onboarding paperwork using a signature pad. There isn’t functionality to address remote candidates. The next product we released was called ApplicantCenter. This is largely what our competition has based their onboarding tool around today. Again, it is a solid tool, but it is not an end to end or mobile optimized solution.
HRCenter is our current product offering. It has more features and functionality than any other staffing software provider solutions in the marketplace, or any other standalone onboarding tool for that matter. HRCenter is the crucial piece to the puzzle that helps address recruiting a higher volume of candidates to fill your orders. Around three years old, HRCenter has always been 100% mobile optimized. That means a candidate who doesn’t have a desk and a computer at home, and does their job searching from a smart phone, can search and apply for a job, complete an orientation class, and fill out 100% of their onboarding paperwork…from their couch. You no longer have to worry about the candidates not walking through your door.
Our first step with HRCenter is to capture the basic contact information of each potential applicant. This means that even with the busyness of life, if a candidate doesn’t finish an application, your recruiters still have their contact information and can call to help get them placed. Long ago TempWorks got rid of the idea that you need to complete an application or submit a resume before you can obtain a candidate’s contact information. If a candidate visits your site and expresses interest, you now have the ability to reach out to speak with that person. Once that person is deemed a suitable candidate, you can direct them through pre-placement documents, company specific orientations, general placement tests, and filling out required documents before they report for their first day on the job. Signatures can also be captured and submitted directly from any smartphone.
In the staffing industry, the millennial generation is a scary one. Industry tradeshows have multiple sessions that focus on attracting millennials and how to place them for work. When you look at the up and coming workforce you notice several facts, including: they text more than talk on the phone, they are connected to multiple social media sites, and the majority of them have a smart phone. You need to use that to your advantage by connecting with your candidates in ways they are most familiar. Working with a tool like TempWorks allows you to do that. By creating a positive candidate experience, you will be set apart from your competition who is still pushing paper.
Of course, there is a much more that goes into finding candidates to fill your open orders. TempWorks can help with that as well. However, the starting point is to ensure that you capture potential candidates that are organically visiting your website. You don’t want to miss out on a top tier candidate because you don’t have the right tools in place to interact with them. Over the last 10 years, #MyTWStory has been to continuously innovate new ways to help staffing firms grow their business. We help you sell smarter, recruit faster, and bill higher.
Don’t take my word for it, check out what our client Accentuate Staffing has to say about it. Our clients’ stories, along with mine, are why we have #OurTWStory!
Stay tuned for more information on our next product being released in 2018…it will pair marvelously with HRCenter!